Executive Member for Children, Families and Learning Minutes

Executive Member for Children, Families and Learning Minutes

Date:
Thursday 10 May 2012
Time:
1:30 p.m.
Place:
Oberhausen Room,Town Hall, Middlesbrough
 

Attendance Details

Present:
Councillor M Carr
Officers:
Mark Pickering and Tracy Warburton
Item Number Item/Resolution
PUBLIC
12/1011 CHILDREN, FAMILIES AND LEARNING DEPARTMENT ANNUAL REPORT ON COMMENTS, COMPLIMENTS AND COMPLAINTS 2010/11

The Executive Director of Children, Families & Learning submitted a report which sought approval to the Children, Families and Learning Annual Report on Comments, Compliments and Complaints which was attached as Appendix 1 of the report. The report covered the period 1st April 2010 to 31st March 2011.

 

The report stated that Middlesbrough Council was required by law to have a complaints procedure. There was also a requirement that an annual report was produced reporting on the number of complaints at each stage, type and outcomes of complaints and the adequacy of the procedures.

 

The report gave details regarding areas identified during the complaint process which offered the Department the opportunity to improve or change through lessons learnt.


ORDERED

  1. That the Children, Families and Learning Departments Annual Report on Comments, Compliments and Complaints for 1st April 2010 to 31st March 2011 be agreed.

REASON

 

The decision was supported by the following reason:

 

  1. To ensure a cycle of continuous improvement for forthcoming years.
     
The decision will come into force after five working days following the day the decision unless the decision becomes subject to the call in procedures.
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